KEYWATCHER TOUCH FAQ
A. This will be a programming issue – check that the user has got the correct key and/or group restrictions applied to them correctly in their profile. It could also be because of a time restriction applied to the key or group.
A. When a dirty tag has been returned into the cabinet the sensors did not recognise it being returned from the last user. A Level 1 User will need to access the Utilities Menu directly at the box and perform a Release Location. Please refer to the Release Location and Service & Maintenance notes provided for more information.
A. Generally a power spike is responsible for this & can sometimes seize the electric strike from opening. A level 1 user will need to access the Setup Menu directly at the box and perform a System Restart. This will reboot the KeyWatcher maintaining all of its users and transactions memory and will reinstate the electric strike.
A. The KeyWatcher comes standard with a battery backup, which allows the KeyWatcher to operate without AC power for approximately 48-hours. The system also has a lithium battery backup that allows the KeyWatcher to hold its programming during a long term AC power loss. The KeyWatcher will function normally during power outages.