Q. When a user requests to remove a key – it displays “Access Denied”

A. This will be a programming issue – check that the user has got the correct key and/or group restrictions applied to them correctly in their profile. It could also be because of a time restriction applied to the key or group.

Q. When I ask for a key the KeyWatcher still says it is already in use even though it is locked inside the cabinet.

A. When a dirty tag has been returned into the cabinet the sensors did not recognise it being returned from the last user. A Level 1 User will need to access the Utilities Menu directly at the box and perform a Release Location.  Please refer to the Release Location and Service & Maintenance notes provided for more information.

Q. The door to the cabinet will not release or open.

A. Generally a power spike is responsible for this & can sometimes seize the electric strike from opening.  A level 1 user will need to access the Setup Menu directly at the box and perform a System Restart.  This will reboot the KeyWatcher maintaining all of its users and transactions memory and will reinstate the electric strike.

Q. What kind of backup does the system have if we lose power?

A. The KeyWatcher comes standard with a battery backup, which allows the KeyWatcher to operate without AC power for approximately 48-hours. The system also has a lithium battery backup that allows the KeyWatcher to hold its programming during a long term AC power loss. The KeyWatcher will function normally during power outages.

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