Company Details & Policies

KeyWatch Systems QLD Company Information

Neaves Investment Group T/A Keywatch Systems Qld

ABN 61 102 798 381
Business No. 20126906

PO Box 684 Surfers Paradise 4217 Qld Australia

Telephone: (07) 5526 2726
Fax: 617 5526 7334

Credit Card and PayPal Payment Policies and Charges

Please Note: As the exclusive Australian Distributor of the majority of products presented on our website shop, we strive to offer the most competitive prices. However, due to bank fees for credit card charges we are regrettably forced to pass these fees on. As such when you purchase by Credit Cards or PayPal (Visa, MasterCard or PayPal) a 1.3%  financial fee will be added to your purchase price. If you wish to avoid the financial fee you may pay by direct deposit by contacting KSQ and requesting an invoice showing your purchase details total amount and our Bank BSB and Account details.

Credit card numbers provided through our e-commerce facility are processed immediately in an encrypted form (using SSL encryption) over a secure link and are not stored permanently. This provides a high level of security protection for our customers. The secure link is provided by our e-commerce service provider Eway and the transaction is processed by Westpac Bank, one of Australia’s largest banks. More information about the system is available from the Eway website at

The Microsoft Internet Explorer and Netscape browsers have built-in security mechanisms to ensure that users do not accidentally submit personal information over an insecure link. If a user tries to submit information to an unsecured site, the browsers will, by default, show a warning. In contrast, if a user submits credit card or other information to a site with a valid Server ID and an SSL connection, the warning does not appear and the secure connection is seamless.

Users of the KSQ Online Web site can be sure that online transactions with our site are secure by looking for the following signs:

The URL in the browser window displays “https” at the beginning of a transaction instead of http. In Internet Explorer (IE), a padlock icon appears at the end of the Internet address window. IE users can check the Web site’s encryption level by following these steps: right-click on the Web site’s page and select Properties, then click the Certificates button. In the Fields box, select “Encryption type” – the Details box shows you the level of encryption.

Security Code If you are purchasing by credit card over the phone and, as further protection to your card security, KSQ will request your card’s CVV or card verification number when making the purchase. The CVV code is the small code located on the back of your card on the signature bar. Generally the last 3 digits of the code are required. This is to prevent fraudulent purchases from someone who has managed to get your name; card number and expiration date from being able to make purchases using your card.

Credit Card and PayPal Payment Policies and Charges

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or where an alternative product is sent without your consent. Returned products are at the cost of the customer for any/all shipping/postage charges and are subject to a re-stocking fee of 30% of the product/s invoice value excluding original postage or freight. A re-stocking charge may be adjusted at the discretion of KSQ and the circumstances. Refunds for returned goods will be further conditional to goods being returned in their original condition and packaging and at the cost of the buyer.

Shipping and Delivery Policy

All prices displayed on this website exclude handling and shipping costs. Keywatch Systems Qld ships goods Australia wide and internationally via Australia Post or your nominated shipping/freight company. Shipping costs are influenced by the size and weight of the product (except where the minimum flat rate applies) and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days (excluding public holidays) and shipping times are estimated at between 3-10 business days by standard post depending on your location within Australia or Internationally.

Warranty on Products

Warranty is granted for products returned with manufacturer’s defects. Warranty is not granted where the product has been damaged as a result of misuse, improper use (not fir for purpose), or where the product has been damaged by the customer or its sub-contractors or end-users. Damage to locker and cabinet locks that is obviously the result of improper installation, failing to perform the installation in context with KSQ or manufacturer’s instructions, or where power-operated tools or excessive force has been used are covered under warranty. Products returned under warranty by prior arrangement with KSQ must be in original condition and packaging. Any defects considered as refundable or exchangeable under warranty must be reported within 5-business days of the customer receiving goods. Warranty does not cover the replacement of goods missing or lost at the time of delivery. It is the customer’s obligation to check the delivery on receipt of all goods and to contact KSQ immediately or within 24-hours with any discrepancies. Loss or damage to goods that have been received by the customer and not reported to KSQ within 24-hours of receipt are not covered for refund or replacement.

MiniK10 Limited Warranty

Keywatch Systems Queensland offers a manufacturers one-year limited warranty from date of sale on MiniK10 products, to be free from manufacturing defects in materials and workmanship.

This warranty does not cover the battery, forced opening due to lost or unknown combinations, damage caused by improper installation, overtightening nuts or screws or damage evident from the use of power tools to install, vandalism, or improper or unreasonable use. This is a limited warranty and is in lieu of all other warranties (including the implied warranties of merchantability and fitness for use) and under no circumstances shall Keywatch Systems Queensland be liable for any incidental or consequential damages or losses. Locks are for interior usage only!

If a Lock is suspected to or deemed to have a defect, do not attempt to install it, contact KSQ immediately!

Locks approved by KSQ for return under warranty that have ANY physical or obvious damage will not be considered applicable to warranty. This includes broken or forced or missing knobs, broken cylinders detached from the body of the lock, damaged keypads, bent or broken cams and stripped threads on screws, hex nut, or cylinder.

RFID and Card Operated Products

If end-user has existing RFID cards intended for use with locker locks, KSQ will require 3 samples of the customer’s RFID cards for testing prior to ordering. KSQ accepts no responsibility for customer cards being incompatible with KSQ locks if not pre-tested.

Pre-Programming and Commissioning of Locker Locks

Commissioning of locks by KSQ provides for and is limited to, pre-programming locks to customer requirements within the technical capability of the selected lock purchased by the customer. Excludes installation and/or after-hours service/maintenance

Commissioning and pre-programming prices exclude supply of batteries for all models except for the MiniK10 which is supplied with the lock.

Customer Service Policy

Keywatch Systems Qld is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative, a backorder or a full refund.

Privacy Policy

Keywatch Systems Qld is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Keywatch Systems Qld uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Keywatch Systems Qld only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Keywatch Systems Qld your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre Keywatch Systems Qld email us through the Contact Form.

Default Currency Used in Shopping Cart

Transaction Currency; “All transactions on KSQ website shopping cart are displayed and processed in Australian Dollars AUD”

KeyWatcher Warranty Terms and Conditions

KSQ Limited Warranty – Digital Locker Locks

Keywatch Systems Queensland (KSQ) warrants the purchaser of its electronic and mechanical locker and cabinet locks from the date of install of products by the original purchaser, to be free from manufacturing defects in materials and/or workmanship. Warranty explicitly does not include or cover consumables such as batteries or damage to product/s caused by forced, covert or manipulated opening, or damage to locks due to the inability to open resulting from lost or unknown combinations, lost or misplaced override keys or master override codes, or damage caused by improper installation or resulting from ill-fitting locker and cabinet doors/hinges etc. damage due to overtightening or cross-threading of fixing nuts or screws or damage that is evident and resulting from the use of power operated tools or drivers to tighten fixing nuts and/or screws, vandalism, improper and/or unreasonable use or abuse.

This is a limited warranty and is in lieu of all other warranties (including the implied warranties of merchantability and fitness for use) and under no circumstances shall Keywatch Systems Queensland be liable for any incidental or consequential damages or losses.

Locks deemed to be defective due to materials or workmanship must be reported immediately to KSQ for a Return Material Authorisation (RMA) Locks approved by KSQ for RMA under its warranty will be replaced or repaired at the discretion of KSQ, conditional to subject returned products having no physical or obvious damage consistent with the reported defect, or, considered as inapplicable or invalid under KSQ’s warranty exclusions stated in the above. Products returned with any physical damage that includes but not limited to broken, forced or missing turn knobs, broken cylinders or cylinder shafts, damage to the lock body, damage to electronics due to leaking or discharged batteries, damaged keypads, combination dials and bent or broken cams and cam-shafts, cross threaded fixing nuts or screws will not qualify as warrantable. All products returned under warranty must include all the original parts and accessories as originally supplied with the lock/s as new.

Products reported as defective by the original purchaser must be returned to KSQ within 14-business days for evaluation Warranty does not provide for any on-site attendance by a KSQ representative or for postage costs related to the return of products under warranty. Products replaced under approved warranty will be returned at postage cost of KSQ. Potage or freight costs for products to be replaced or repaired by KSQ and not considered as applicable under KSQ’s warranty will be charged to the customer in addition to any/all repair or replacement cost of the goods.

To discuss the warranty terms in further detail please contact KSQ on (07) 5526 2726